Understanding Claims Assistance

When working with a benefits provider, it is important to provide resources to employees so that they can get assistance for questions and verification of the claims process. Crabtree Benefits helps employees with our highly regarded claims assistance service, so that no claim falls through the cracks.

When the unexpected happens, know that Crabtree Benefits is here to weather the storm and help you file a benefits claim. All you have to do is contact us immediately and let us discuss your situation. Our claims team will get in touch with you as soon as possible. Crabtree Benefits views every call as urgent, regardless of the gravity of the claim, so don’t hesitate to demand the insurance claims you’ve paid for.

How Does It Work?

Insurance claims protect policyholders against financial loss. When a person or group pays premiums to process the completion of an insurance contract between the insured party and an insurance provider, the policyholder is entitled to paid and secured insurance claims. Not all claims are created equal, so some people may find it difficult to get what they’re owed and paid for.

Regardless of the situation, the bottom line here is: claiming insurance can be a tedious process. The policyholder will need support while going through the claims process. For this reason, policyholders should put their trust in benefit consultants with swift and reliable services. Crabtree Benefits is one of the most reliable benefit solutions providers in Nashville, Tennessee and we welcome your call or inquiry.

Policyholders who need to file a claim should immediately notify their consultants or agents of the incident. An immediate call can benefit policyholders by receiving guided instruction on how to avoid going down the wrong path.

Things that can help you during the claims process

It is common to experience difficult when navigating the claims process. Your claim can usually be expedited with inclusion of the following items:

Explanation of benefits

Doctors notes

Diagnostic codes

Claim forms



Explanation of Benefits

EOBs closely resemble a medical bill and is a document that is provided by an insurance carrier to help employees understand their financial responsibility from the claim.

Things to look for with an EOB

Doctors Name

Type of Service

Date of Medical Care

Amount Billed

Amount Plan Paid

Responsibility of Policy Holder

Key Takeaways

The most critical step in filing a claim is to notify Crabtree Benefits immediately—preferably as soon as the policyholder becomes aware of the incident.

Claims assistance can help employees navigate a difficult claims process, and is a vital service that should be offered to all policyholders.

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